Terms and Conditions

How long do I have to return my items if I am not satisfied with them?

We offer a 30-day money-back guarantee. This means that any products you are not satisfied with can be returned to us within 30 days of purchase, in their original condition and packaging for a full refund. Just let us know to expect them, prior to making the return and post to: 

White Lotus Wax Melts, 20 Lynnwood Drive, TS22 5FQ.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are returning an item(s), you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Any item not in its original condition, which is damaged or missing parts for reasons not due to our error, will not be refunded. Please ensure your items are packed securely, ideally in a box and/or with generous padded protection. 

Wax melts do need to cure for a few days for the fragrance to reach full strength so we recommend letting the wax  sit for a few days before making your decision. 

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at craftswhitelotus@gmail.com and send your item to: White Lotus Wax Melts, 20 Lynnwood Drive, TS22 5FQ.

What if my items are faulty or damaged?

If you believe your items are damaged, please contact us as soon as possible with your order number and images of the products you believe are not fit for purpose. We will then be able to evaluate the issue and advise on further action. 

In some cases, we will not require you to send the items back to us and a full refund will be issued. However, in the case of products being faulty but not damaged - for example, if you believe you have been sent the wrong fragrance -  we may ask you to return the item to us to be assessed. If this is the case, a returns label will be issued to you and a replacement product or refund may be granted.

What happens if my parcel does not arrive?

We are required to wait 10 days from the day it was meant to be delivered before making a claim. If your parcel does not arrive within this time, please check the tracking information and contact us with your order number and we will do our best to send replacement items where possible.